Customer Service Supervisor
Riyadhonsite
Posted 6 days ago · via Workable
About this role
The Customer Service Supervisor is responsible for overseeing the daily operations of the customer service team, ensuring the delivery of high-quality service, achieving customer satisfaction, monitoring team performance, and ensuring compliance with company policies, procedures, and service standards. Key Responsibilities Supervise the daily activities of the customer service team and assign tasks effectively. Monitor and evaluate team performance using Key Performance Indicators (KPIs). Train, coach, and develop customer service representatives to enhance their skills and performance. Handle escalated customer complaints and ensure timely and effective resolution. Ensure compliance with company policies, procedures, and customer service standards.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
We compare your skills against the role requirements.
2
Level fit
We check your title trajectory against the seniority signal of the role.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Riyadh. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
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