Manager, Customer Success
Waltham Office (POST)onsitemanager$135K – $180K
Posted yesterday · via Workday
About this role
Boston Dynamics is a world leader in mobile robots, tackling some of the toughest robotics challenges. As we transition from viral sensations to an industrial automation powerhouse, we are looking for a Manager of Customer Success to build, implement, and refine the "boots on the ground" best practices that will ensure our customers achieve ROI with their Enterprise Asset Management fleets. How you will make an impact: Process Implementation: In collaboration with CS leadership, translate high-level strategy into actionable CSM playbooks. You will define the day-to-day workflows for onboarding, adoption, and proactive outreach. Best Practice Development: Create the standardized frameworks for core CSM motions like Quarterly Business Reviews (QBRs) and Success Plans.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
We compare your skills against the role requirements.
2
Level fit
This role is manager-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Waltham Office (POST). We weight your proximity and willingness to relocate.
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