Customer Service Specialist
Shanghaionsitemid
Posted today · via Workday
About this role
Duties and Responsibilities: Customer contacts: - Act as the first customer contact person to handle customer requests, concerning orders management such as forecast, price, lead time, order status (tracking), and provide feedback to the relevant sales representatives regarding order status and/or changes. Order processing: - Process customer orders (sample incl.)/ changes according to established department policies / procedures after confirming the stock availability and customer product allocation, logistic availability, communicate with customer on relevant information, e.g. delivery schedules and product availability and coordinate with logistics and finance personnel, Process customer returns according to established policies/procedures.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
We compare your skills against the role requirements.
2
Level fit
This role is mid-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Shanghai. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
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