CCaaS Support Engineer

AUS Melbourne - 276 Flinders Street Level 7onsitemid

Posted today · via Workday

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About this role

Job Title: CCaaS Support Engineer Job Description We are seeking a skilled CCaaS Support Engineer with experience preferably in Amazon Connect, and/or Genesys Cloud , any other Contact Center as a Service (CCaaS) platforms. The ideal candidate will have hands-on experience providing Level 1 and Level 2 support , including managing Interactive Voice Response (IVR) systems, call flows / routing and managing MAC requests. This role requires a proactive problem solver with a good understanding of contact center technologies and a passion for delivering exceptional technical support to customers. Please Note: This position requires an Australian Citizen due to customer requirements. Additionally, the role may involve being on-call to support 24x7 customer operations.…

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Level fit

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Domain experience

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Recency

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Location fit

This role is based in AUS Melbourne - 276 Flinders Street Level 7. We weight your proximity and willingness to relocate.

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