Product Support Specialist
Kennewickonsitemid
via Greenhouse
About this role
Position Summary:
As a Product Support Specialist at Cadwell, you'll be the expert our customers turn to when they need help getting the most out of their medical devices. You'll provide technical support via phone and remote assistance tools. You’ll be part of weekend support coverage and an on-call rotation for after-hours escalations. If you love solving complex problems, thrive in a fast-paced environment, and want to make a real difference in healthcare - this role is for you.
Key Duties / Responsibilities:
Be the go-to resource for customers, guiding them through product operation, configuration, and best practices
Troubleshoot hardware, software, and networking issues with confidence and efficiency…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
We compare your skills against the role requirements.
2
Level fit
This role is mid-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Kennewick. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included