Manager, RSSD
Torontoonsitemanager$79K – $131K
Posted today · via Workday
About this role
Manager, RSSD What you’ll do: Provide day-to-day operational oversight of RSSD. Own service desk performance, staffing, ticket flow, queue management, and SLA achievement. Ensure effective management of incident, request, email, voicemail, and chat support channels. Manage after-hours escalation processes and operational coverage requirements. Act as the senior operational escalation point for critical store incidents. Oversee P1/P2 single-store incident management and communications. Coordinate with infrastructure, application, vendor, and support teams to restore service. Drives operational improvement actions Monitor key service metrics including SLAs, First Call Resolution, customer experience, backlog, and aging tickets.…
Read the full description on Canadian Tire Corporation's site →
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: teams
2
Level fit
This role is manager-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Toronto. We weight your proximity and willingness to relocate.
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