Customer Service Supervisor - Cigna Healthcare

Kuala Lumpurhybrid

Posted today · via Workday

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About this role

Position Customer Service Supervisor Reporting To Operations Manager Job Purpose The Customer Service Supervisor is responsible for leading end-to-end customer service operations to ensure timely, accurate, and high-quality service delivery across all customer touchpoints. The role is accountable for building and sustaining a world-class customer service team that consistently delivers exceptional customer experiences, operational excellence, and strong business outcomes. The incumbent will drive customer-centricity, employee engagement, talent development, and data-driven decision-making while leveraging technology and AI-enabled solutions to enhance service quality, operational performance, and continuous improvement.…

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reqspace match rubric

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Skills match

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Level fit

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Domain experience

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Recency

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Location fit

This role is based in Kuala Lumpur. We weight your proximity and willingness to relocate.

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