Retention & Engagement Lead
UK Remoteremotesenior
Posted 1mo ago · via Workday
About this role
Role clarity (RASCI) To ensure clear ownership and effective collaboration within the central capability model, the Retention & Engagement Lead operates within the following RASCI framework: Responsible (R) Global retention, engagement and lifecycle strategy Engagement and churn‑reduction frameworks across products and markets Loyalty, value, upgrade and cross‑sell strategy definition Fan community strategy and participation models Identification of behavioural signals impacting engagement and retention Accountable (A) Delivery of retention, engagement and customer lifetime value outcomes against agreed KPIs Ensuring engagement and lifecycle strategies are commercially effective and scalable Ensuring retention initiatives are aligned to product roadmap and acquisition quality Supporting (S…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: r, teams
2
Level fit
This role is senior-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is remote-eligible — we factor in your stated location and time-zone overlap.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
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