Desktop Support Manager
Washington DChybridmanager$97K – $129K
Posted today · via Workday
About this role
Role Overview: The Manager, Desktop Support, is responsible for managing the day-to-day operations of Desktop Support for their assigned offices. The Manager partners with their counterpart to create full redundancy and consistent support across all offices. In addition to leading internal desktop staff, the Manager is directly responsible for managing the external "service-desk" support team provided by FrontLine professional services, ensuring seamless ticket escalation, adherence to operational standards, and high-quality end-user support. Given the critical high-stakes nature of litigation consulting, all operations, deployments, and support workflows must be executed under a strict zero downtime expectation to safeguard the firm's productivity and billable hours.…
Read the full description on Cornerstone Research US's site →
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: zoom
2
Level fit
This role is manager-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Washington DC. We weight your proximity and willingness to relocate.
Score yourself on this role.
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Skills in this role
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zoom