Customer Success Manager (m/w/d)
OFFICE LEIPZIGonsitemanager
via Personio
About this role
Kurzbeschreibung der Stelle Rolle: Customer Success Manager (CS) – Bestandskundenbindung, Kündigungsprävention, erfolgreiche Transition Mission: Du sicherst Retention im Bestand und steuerst die Migration Leasing → Abo zuverlässig – pro Kunde sichtbar, messbar, wirksam Impact: Minimierter Churn im Abo-Umsatz + hohe Übergangsquote in der Transition (Stabilität & planbarer ARR) Arbeitsweise: „Customer-first, data-driven“ – klare Health-Signale, proaktive Risikoarbeit, sauberes CRM-Reporting Diese Aufgaben erwarten Dich Kundenbindung (Retention) / Kündigungsprävention Verantworten der Bestandskundenbindung: Nutzung, Zufriedenheit, Risiko-/Churn-Prävention Frühwarnsystem etablieren & operativ steuern (Health-Status, Risiken, Maßnahmenplan je Kunde) Kündigungen vermeiden durch proaktive Klärung…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: r
2
Level fit
This role is manager-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in OFFICE LEIPZIG. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
r
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