Bilingual receptionist for a law firm

Front Desk & Communications Answer and direct a high volume of inbound calls in both English and Spanish with professionalism, warmth, and efficiency Greet and assist clients, prospective clients, and visitors (virtual or in-person as applicable) with a positive and helpful attitude Respond to emails, voicemails, and messages promptly and route them to the appropriate team member Take accurate and detailed messages and ensure timely delivery to attorneys, paralegals, or case managers Handle client inquiries with empathy and discretion, providing general information about the firm without giving legal advice Make outbound calls to clients, medical providers, insurance companies, and other parties as directed Scheduling & Calendar Management Schedule, confirm, and reschedule appointments, co…