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Google

Workflow Management Team Lead - Customer Support (Platinum) - Shared

IN-GUR-TIP2onsitesenior

Posted 2 days ago · via Workday

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About this role

Join Us! At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us! Role Overview: As the Workflow Management Team Lead, you’ll be responsible for overseeing, managing, and evaluating the effectiveness of a workflow operations team. Position Responsibilities: Improve metrics, and motivate teams to continue to reach and surpass KRA’s/KPI’s Oversee the performance of the sector by managing all Product Areas (PAs) within the sector, including CG&E, TLS, Retail, and IS.…

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What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

1

Skills match

For this role: teams

2

Level fit

This role is senior-level. We check your trajectory against it.

3

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

4

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

5

Location fit

This role is based in IN-GUR-TIP2. We weight your proximity and willingness to relocate.

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Skills in this role

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