ILIAS Federal Solutions IncCustomer Support

Service & Support Officer | Operations | Customer Support | Diegem, Belgium

Diegemonsite

via Personio

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About this role

Opportunity The Service & Support Officer (SSO) is part of the Customer Support Team (CST) and contributes to establishing and maintaining a common operational picture across invoicing, SLA performance, project milestones, and key performance indicators driving the ILIAS business plan. The CST consists of a Customer Support Manager (CSM), a Service Desk, a Project Management team and a Support component, jointly responsible for the interface between the Company and its Customers. The SSO supports the Customer Support Manager and frontline teams in managing customer interactions, ensuring service delivery follow-up, and enabling structured reporting, financial tracking, and operational coordination. Your Mission Key Responsibilities 1.…

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What we'd score you on

reqspace match rubric

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Skills match

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Level fit

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Domain experience

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Recency

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Location fit

This role is based in Diegem. We weight your proximity and willingness to relocate.

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Skills in this role

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