Immediate Response Recruitment LTDInformation Technology

Resourcing Planning and Process Improvement Manager

Birminghamonsitemanager

Posted 91mo ago · via Smartrecruiters

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About this role

Resourcing/Workforce Planner and Improvement Manager I am currently working with a fantastic Utility company who are looking for an experienced Resource Planner and Process Improvement manager. You will be responsible for all aspects of reporting and analysis and be accountable for the operational management of Call Centre. You will play a key part in process improvement by reviewing each departments processes and look to make recommendations for improvement. You will ideally have experience within projects and WFM systems. Reporting directly to the Operations Manager, I am looking for a Planning and Forecasting Analyst/Manager to primarily provide a strategic and tactical planning/resourcing capability within the Customer Service Department for my client.…

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reqspace match rubric

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Skills match

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Level fit

This role is manager-level. We check your trajectory against it.

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

Recency

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Location fit

This role is based in Birmingham. We weight your proximity and willingness to relocate.

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