Remote Customer Service - T2 Ticket CS - English

AL Remoteremote

Posted today · via Workday

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About this role

We Could Use Someone Like You in Our Crew. We've teamed up with a gaming, media, and toy brand based in Japan with offices in Europe and Bellevue, WA. Mods will be providing Tier 2 ticket-only support for various games and services as well as attending client meetings, recording bugs in issue tracking software, and testing in-game. Tickets-only (via Zendesk) but highly complex project with a lot of information and workflows. May involve translation services. Tier 2 with heavy focus on technical issues and quick, professional responsiveness to client communication in slack.…

Read the full description on LE001 Mod Squad's site →

What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

Skills match

We compare your skills against the role requirements.

Level fit

We check your title trajectory against the seniority signal of the role.

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

Location fit

This role is remote-eligible — we factor in your stated location and time-zone overlap.

Score yourself on this role.

Free · no card · written explanation included

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