Service Owner – Operational Excellence (GCC)

Bangaloreonsite

Posted 3 days ago · via Workday

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About this role

Role Overview The Head of Operational Excellence will lead the design, implementation, and continuous improvement of service delivery frameworks across the GCC. This role will be accountable for IT service management, governance, process excellence, and operational maturity aligned with global enterprise standards. The position will drive ITIL-led service management, ServiceNow platform optimization, service portfolio definition, project governance, and enterprise-wide reporting , while also playing a key role in capacity planning, talent strategy, and operational scalability of the GCC .…

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For this role: sigma, teams

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Skills in this role

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