Customer Service Officer (Owners Association/Community Management) - Russian Speaker

Main Tasks/Responsibilities: Respond to complaints (calls & emails) from tenants and owners of D1 Tower Residences. Provide assistance when possible or escalate to the appropriate authorities if necessary. Manage maintenance complaints and issues within residences. Coordinate with the engineering team to ensure timely resolution. Coordinate with purchasing and engineering departments to obtain quotes from third-party vendors for various projects in the tower, including budget submissions. Coordinate with the accounts team to manage statements of account (SOA), invoices, payment receipts, and other details related to service charges. Handle tenant/owner move-in and move-out requests, ensuring all required documentation is obtained before approval.…