Customer Service Specialist (US Market)
mid
via Ashby
About this role
Location: Guadalajara, Mexiko
As a Customer Service Specialist for the US Market, you will serve as the primary voice of our brand from our Mexico office, ensuring every American customer interaction is handled with empathy, precision, and a solution-oriented mindset. Operating fully in English, your role is critical in maintaining our high standards of service, managing the end-to-end customer journey from initial inquiry to post-delivery support, and directly impacting our customer retention and brand reputation.
At PERGOLUX, you will join a high-growth, Scandinavian-inspired environment where our culture of Unity and Innovation empowers you to take initiative and grow alongside a passionate global team.
WHAT YOU’LL DO…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: teams
2
Level fit
This role is mid-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in a specific location. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
teams