Help Desk & Advanced Setup Team Specialist - Remote Honduras
remotemid
via Ashby
About this role
Location: Remote | Honduras
Employment Type: Full-Time
Department: Support & Implementation
POSITION OVERVIEW
We’re looking for a Help Desk & Advanced Setup Team Member whose primary responsibility is providing Tier 1 support within a collision repair industry infrastructure.
This role is the frontline of our support operation. You’ll be the first point of contact for incoming requests, the person who figures out what’s going on, fixes what can be fixed, and escalates what needs deeper attention, clearly and correctly. Over time, this role becomes the central Tier 1 triage point for all internal and external support requests across the company. In addition, you’ll spend a meaningful portion of your time handling advanced system setup and configuration work across the platform.…
Read the full description on Puzzle-consulting-services's site →
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
We compare your skills against the role requirements.
2
Level fit
This role is mid-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is remote-eligible — we factor in your stated location and time-zone overlap.
Score yourself on this role.
Free · no card · written explanation included