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Simonsfoundation

Manager, IT Support

160 Fifth Avenueonsitemanager$99K – $125K

Posted 1mo ago · via Workday

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About this role

POSITION SUMMARY The Manager, IT Support oversees the full spectrum of IT support operations, delivering hands-on technical assistance, while also leading and developing the IT support team. Beyond daily support, the role drives process improvement by maintaining documentation, coordinating communications, refining procedures with engineering partners, and designing end-user training. Success requires exceptional communication and customer service skills, strong organizational and leadership abilities, and a broad understanding of Apple IT within a dynamic, evolving environment. This position reports to the Senior Manager, IT Operations. This full-time position is based on-site in the Simons Foundation offices in New York City. For more information, visit simonsfoundation.org/careers.…

Read the full description on Simonsfoundation's site →

What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

1

Skills match

For this role: slack

2

Level fit

This role is manager-level. We check your trajectory against it.

3

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

4

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

5

Location fit

This role is based in 160 Fifth Avenue. We weight your proximity and willingness to relocate.

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Skills in this role

Pulled from the job description. These are the keywords we'll weight when scoring your fit.

slack

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