Fault Reporting Centre Manager (FRC)

Summary Responsible for the day-to-day facilities operations including maintaining uptime and operations of facilities to meet business needs. The manager is required to lead, manage and monitoring on teams’ responses and rectification actions to the reported cases. Key Responsibilities Lead and oversee the 24/7 operations of all assigned Fault Reporting Centres (FRC/FCC), ensuring efficient fault reporting, dispatch, and service coordination. Manage fault escalation, incident response, and technical troubleshooting for ACMV systems and critical facilities, including laboratories and cleanrooms. Ensure compliance with Standard Operating Procedures (SOPs), Service Level Agreements (SLAs), and operational workflows to achieve service excellence.…