Customer Account Operations Executive

Job Responsibilities • Manage end-to-end order management operations and activities for assigned customers, including order processing, documentation, ERP data accuracy, monitor and follow-up order status to ensure complete delivery on time. • Create and maintain Customer Master Data and Specific Information in ERP system, ensure data integrity and compliance with internal standards. • Coordinate with internal teams (SCM, Logistics, Engineering, Global Offices) to meet customer requirements, resolve operational issues, handling claims, returns and engineering queries. • Monitor demand signals, analyze and compare forecast & actual order booking of assigned customers to identify large deviation from the agreement. • Keep tracking item lifecycle from NPI to MP and business award.…