Customer Service Representative (004) - Healthcare
Angelesonsitemid
Posted 1w ago · via Workable
About this role
The Contact Center Associate will take inbound and make outbound calls regarding specified requests, common questions and pursue one call resolution for health share members and providers. The Contact Center Associate works with all departments to ensure that members and providers receive accurate health share information as determined by the Membership Guidelines. Essential Duties: Answer incoming calls from members and providers and follow-up with outbound calls as necessary. Resolve general member and provider issues by phone or email. Identify and escalate issues as necessary. Recognize and document trends or problems that may arise in operations and alert management when needed. Provide accurate health sharing information and service to members and providers.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: salesforce
2
Level fit
This role is mid-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Angeles. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
salesforce
More at Super Staff
- View →Procurement AssistantMakati, National Capital Region, Philippines
- View →Dispatch Support Specialist (Dayshift)Angeles, Pampanga, Philippines
- View →Employee Relations OfficerMakati City, Metro Manila, Philippines
- View →Payroll & Billing Specialist (WFH)Makati City, Metro Manila, Philippines
- View →Spanish Bilingual CSRMakati City, Metro Manila, Philippines
- View →Procurement/Logistics Specialist (BPO)Makati, National Capital Region, Philippines