Director of Support

Remote - USARemote (US)director

Posted 3w ago · via Workday

About this role

Job Description: Job Position - Director of Support Location - Remote USA (100%) Brief Summary of the job: The Director of Support at PrestoSports is responsible for defining the strategy, operations, and execution of world-class technical support for all PrestoSports clients, primarily collegiate athletic departments and conference offices. This role leads the entire Support organization, focusing on maximizing customer retention, achieving aggressive SLAs, and driving continuous improvement in the customer experience using data-driven insights.…

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What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

1

Skills match

For this role: jira, teams, salesforce

2

Level fit

This role is director-level. We check your trajectory against it.

3

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

4

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

5

Location fit

This role is remote-eligible — we factor in your stated location and time-zone overlap.

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Skills in this role

Pulled from the job description. These are the keywords we'll weight when scoring your fit.

jirateamssalesforce

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