Operations Lead (Member Servicing)
AustinRemote (US)senior
via Greenhouse
About this role
About the role
Member Servicing owns frontline member support and the daily operational work required to ensure members have a seamless experience with Thatch. This team is central to our mission of building a healthcare system people love.
As Operations Lead, you'll be the operational and cultural backbone of the team. You'll move fluidly between hands-on execution and strategic problem-solving—ensuring core workstreams are well managed, pressure-testing and refining processes, coaching specialists through tough cases, managing escalations, and driving consistent, measurable progress toward better servicing outcomes.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: teams
2
Level fit
This role is senior-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is remote-eligible — we factor in your stated location and time-zone overlap.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
teams
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