Product Support Specialist
Austinonsitemid
via Greenhouse
About this role
About the role
In this role, you will be the ultimate subject matter expert on our benefits platform and the complex technical systems that power it. This role is not your typical support role – it will require you to build strong technical expertise, leverage strong problem-solving skills, and use project management skills to strategically improve our support systems, processes, and product quality.
You will work directly with business leaders and HR admins as their trusted advisor, ensuring they have a seamless experience providing world class benefits to their employees. You will coordinate with cross-functional teams, including Engineering, Product, and Sales, to drive them to resolution.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: sql, teams
2
Level fit
This role is mid-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Austin. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
sqlteams
More at Thatch
- View →Product ManagerRemote (US)
- View →Channel Partnerships ManagerRemote (US)
- View →Operations Lead (Member Support)Austin, Texas, United States
- View →Software Engineer: BackendRemote (US); San Francisco, California, United States
- View →People Operations GeneralistRemote (US)
- View →Product DesignerRemote (US)