Patient Portal Service Desk Agent I (Appointment Unit)
US - Nationalonsite
Posted today · via Workday
About this role
Make a difference. Be happy. Grow your career. In this role, you will join a dedicated team responsible for supporting patients through a specialized appointment scheduling unit. You will handle inbound calls in a fast-paced, high-volume environment, assisting patients with scheduling appointments, managing cancellations, and coordinating rescheduling requests. Success in this role requires strong customer service skills, attention to detail, and a commitment to delivering a positive patient experience. Key Responsibilities The Portal Service Desk Agent I will be responsible for, but not be limited to: Delivering exceptional customer service to patients and end users. Engaging with callers to understand their needs through effective questioning and active listening.…
Read the full description on USA102 Nordic Consulting Partners's site →
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
We compare your skills against the role requirements.
2
Level fit
We check your title trajectory against the seniority signal of the role.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in US - National. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included