Contact Center Planning Analyst - (Dialer Execution Administrator)

SAN ANTONIOonsitemid$12K – $17K

Posted today · via Workday

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About this role

About this role: Wells Fargo is seeking to fill 3 positions for a Dialer Execution Administrator (Contact Center Planning Analyst) for Home Lending and Auto Account Resolution within the Workforce Management and Dialer Configuration Operations team. This role will be responsible for monitoring the inbound and outbound dialer during dialer operation. Design and program dialer strategies to ensure call center agents are targeted to the right campaigns. Analyze dialer data and existing query logic to ensure the dialer is running optimally. Work with Workforce Management teams to ensure agent schedules match demand. Consult with Call Center managers to alert them of agent issues and migrating agents to support demand.…

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Recency

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Location fit

This role is based in SAN ANTONIO. We weight your proximity and willingness to relocate.

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