Customer Service Specialist
United Statesremotemid
Posted 2 days ago · via Workable
About this role
Responsibilities for Customer Service Specialist Customer Support Management Respond to customer inquiries and resolve issues via email, ensuring prompt and professional communication. Address customer concerns and questions through social media platforms, maintaining a positive and engaging tone. Manage incoming calls to assist with queries, provide support, and address concerns effectively. Handle e-commerce-related customer service inquiries, including support for Amazon, Walmart, and other platforms. Replacements and Issue Resolution Coordinate product replacements for customers, ensuring accurate and efficient processing. Track and follow up on unresolved issues across all channels to ensure customer satisfaction.…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: teams
2
Level fit
This role is mid-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is remote-eligible — we factor in your stated location and time-zone overlap.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
teams
More at Workana
- View →Content Creator EbooksUnited States
- View →Desarrollador/a Power Platform - Power Pages (2 meses)Peru
- View →Analista de Soporte Contable - Freelance por horaUnited States
- View →Recruiter | Talent Acquisition - COLOMBIAColombia
- View →Mobile Developer - Mid level/Part-timeBrazil
- View →Diseñador/a Gráfico/a | Marketing & CreativeUnited States