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ZHL Zillow Home Loans

Principal, Workforce Management

Remote-USARemote (US)principal$132K – $210K

Posted today · via Workday

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About this role

About the team At Zillow, we’re reimagining real estate to make it easier to unlock life’s next chapter. Our CX Operations team is a critical part of that experience—supporting customers and partners at key moments with speed, care, and expertise. The Workforce Management team ensures we have the right people, in the right place, at the right time to deliver a seamless customer experience. We partner closely with Operations, Product, Finance, and People teams to balance service quality, efficiency, and employee experience at scale. About the role We are seeking a Principal, Workforce Management to evolve our strategic capacity and workforce planning across the organization.…

Read the full description on ZHL Zillow Home Loans's site →

What we'd score you on

reqspace match rubric

Five dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.

1

Skills match

For this role: r, sql, teams

2

Level fit

This role is principal-level. We check your trajectory against it.

3

Domain experience

Your work in the role's domain matters more than your years total. We weight recent and direct experience.

4

Recency

A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.

5

Location fit

This role is remote-eligible — we factor in your stated location and time-zone overlap.

Score yourself on this role.
Free · no card · written explanation included
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Skills in this role

Pulled from the job description. These are the keywords we'll weight when scoring your fit.

rsqlteams

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