Regional Manager, Customer Success (West)
Portlandonsitemanager$150K – $217K
via Greenhouse
About this role
Location: Remote - West Coast (OR, WA, CA)
Total Compensation: $150,000-$216,500
Regional Manager, Customer Success — West USA.
We're looking for a leader who can coach from the front — and show up in person when it counts.
This is a player-coach role to start. You'll carry accounts alongside your team, be present for high-stakes executive conversations and escalations across the West, and develop your CSMs through proximity - not distance. Over the next year, you'll transition into a full coaching and strategic leadership capacity.
This role requires travel to customer sites across the West region as needed to support your team.
What you'll lead:
A team of 5–8 Customer Success Managers covering the Western part of USA…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
We compare your skills against the role requirements.
2
Level fit
This role is manager-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is based in Portland. We weight your proximity and willingness to relocate.
Score yourself on this role.
Free · no card · written explanation included
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