Customer Delivery Manager with Italian and/or French

Customer Delivery Manager with Italian and/or French Description - Job Summary This role is responsible for strategy formulation in areas like escalation and change management, cost management for all service delivery requirements, and high-risk project oversight. The role leads cross-functional efforts, ensures SLA delivery and policy compliance, thereby contributing to organizational growth. The role proactively manages issues that could impact service delivery, identifies and drives transformation optimization while managing scope, resources, cost of delivery and coordination. Responsibilities • Formulates strategies in areas like performance metrics, escalation, change management, and communication with customers.…