Field Technical Support

Mexico Cityonsite

Posted yesterday · via Workday

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About this role

Field Technical Support Description - Job Summary • This role is responsible for improving the customer experience by providing installation information, addressing challenges, and delivering software services across pre-sales, post-sales, and service delivery support. The role caters to diverse customer needs, offering tailored solutions to complex accounts. The role employs proactive monitoring techniques, offers site support for break-fix activities, and provides expertise in resolving complex issues. The role also coordinates departmental work, mentors the team, identifies improvement opportunities, and fosters positive working relationships.…

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Domain experience

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Recency

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Location fit

This role is based in Mexico City. We weight your proximity and willingness to relocate.

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