Customer Support & Creator Contact Specialist
Remoteremotemid
Posted 6 days ago · via Teamtailor
About this role
Responsibilities: Solve customer tickets (email + chat) with clear, calm, human responses that actually fix the issues Handle order + shipping questions: tracking, address changes, delivery issues, returns, refunds Provide honest, nuanced product guidance — no marketing fluff, just what it does and doesn’t do Communicate with creators when needed: coordinate content, answer questions, keep relationships smooth Work smart with AI tools to deliver faster output without sacrificing quality Improve internal systems: spot patterns, update SOPs/macros, reduce repeat questions Escalate the right cases with full context so the team can act quickly Requirements: Strong written English (clear, human, professional) Experience in Shopify or similar e‑commerce environments Common sense and a solutions‑…
What we'd score you on
reqspace match rubricFive dimensions, recruiter-grade. Upload your resume and we'll generate a written explanation of where you fit and where the gaps are.
1
Skills match
For this role: monday
2
Level fit
This role is mid-level. We check your trajectory against it.
3
Domain experience
Your work in the role's domain matters more than your years total. We weight recent and direct experience.
4
Recency
A skill you used last quarter weighs more than one from five years ago. We grade on recency, not lifetime.
5
Location fit
This role is remote-eligible — we factor in your stated location and time-zone overlap.
Score yourself on this role.
Free · no card · written explanation included
Skills in this role
Pulled from the job description. These are the keywords we'll weight when scoring your fit.
monday