Customer Success Manager, User Engagement

LOCATION: Hybrid – 8 days a month in the office (Chicago, Indianapolis, Waltham, Dallas, Philadelphia, Kennesaw) OVERVIEW The Customer Success Manager, User Engagement is a senior individual contributor position responsible for establishing and managing structured engagement with strategic groups of users. This role is accountable for ensuring the voice of our users are heard regularly, that users and key stakeholders at healthcare organizations contribute to product development, and that users who are passionate about our products are rewarded with meaningful attention from Wolters Kluwer. This role spans across the UpToDate portfolio, including UpToDate, Lexidrug, Patient Engagement solutions, and future products and capabilities.…