Manager, Customer Service Operations

About the Role: The Manager - Customer Service Operations will lead a dedicated team to deliver outstanding customer service by optimizing processes and performance. In this impactful role, you will manage daily operations and be accountable for achieving departmental goals. Your initiatives will enhance the efficacy of our customer interaction processes, contributing significantly to customer satisfaction and loyalty. Responsibilities: • Manage a team of professionals within the customer service department and oversee daily operations. • Ensure departmental performance aligns with organizational objectives by monitoring KPIs. • Implement strategies for process improvements and operational efficiencies. • Work with other departments to align customer service strategies and practices.…